Technical Support - [EBP Help Contents]

With an EBP Support Plan, registered users can obtain free EBP technical support via e-mail: contact Intersystem Concepts at intersys@insystem.com. We regret this technical support does not include help with third-party items, such as operating systems, firewalls, routers, etc. because there exist too many versions and devices for us to know the details of all of them.

We cannot guarantee a reply within a particular time frame. Live support via telephone is available for a fee, as is email support for those without a Support Plan; see RailGameFans.com for information.

LATEST INFORMATION

The EBP FAQs online may already answer your question. For the most up-to-date information visit the Crayon Rail Fanatics Web site at http://www.railgamefans.com.

SAVED GAMES

To investigate a problem, we usually need a saved game that demonstrates the problem. In most cases, bugs cannot be fixed without such a saved game. Send us a saved game by attaching the appropriate .EBZ file to your e-mail message.

SUGGESTIONS

Suggestions for improved or new features in EBP are always welcome. Please e-mail them to intersys@insystem.com. Legal disclaimer: note that suggestions become the property of Intersystem Concepts, Inc.