If you have been directed here it is because one of your questions has already been answered below. While we would like to reply individually to you, the consistent and clear details below describe exactly what it's all about, letting us concentrate on making more games for you to enjoy. The software and support options below reflect years of evolution and refinement to match the stated preferences of the majority of gamers.
Also see: play FAQ | board game FAQ | order FAQ | detailed RBP install instructions
|Registration / Upgrades / New Computers|
|Q. What are the typical steps?||A. Download the game software, install it on your computer/tablet/phone, play it free for up to 30 days, check it is operating acceptably, decide which additional game maps you want, send us your registration request, then enter the activation passcode we supply. Details follow below.|
|Q. Windows or my antivirus program reports a virus and won't let me run RBP.||A. Overly-restrictive operating system or antivirus program settings may block you from running RBP. Microsoft/Windows Defender has in the past falsely reported a virus in RBP. If you encounter that Defender bug, we recommend these options, or if they prove insufficient, turn Defender off until Microsoft fixes it, and use a modern virus checker instead. We perform many virus checks here, so any report of an issue is likely a false positive. Search online or ask the product vendor how to report false positives. Report Defender failures via Microsoft's portal for such; you are welcome to send them a copy of rbp.exe. The more people who do, the sooner Microsoft may make adjustments so you and others can more easily enjoy the game.|
|Q. How do I purchase/register?||A. The order FAQ has instructions.|
|Q. What do I get by registering?||A. We reply with your activation passcode that allows use of the program past the free, initial 30-day trial period, and a link to download a copy of the USR game map (same as USA map, except with more balanced RR prices); however if you fail to include your pre-registraion number with your order, we will reply with a request for it. If you pay for shipping, your passcode and map(s) (on CD) will be sent via conventional mail. Registration also grants you discounts on other maps purchased at the same time and discounted upgrades. After registering, you'll be able to play on alternate game maps.|
|Q. I paid to register but the game says my trial period has ended.||A. Did you enter your passcode into it yet? If you've paid but never received any passcode, send us via email the pre-registration number the game shows on the device on which you want to use it, along with the full name and address you had used with your payment. Obtain that pre-registration number from the software's Help pull-down menu. We must have it in order to reply with your proper passcode, which you then enter into the software per the on-screen instructions. If you changed any computer equipment after registering, proceed as per the next answer.|
|Q. I got new computer equipment and installed RBP on it, but the program doesn't recognize my prior registration or old passcode.||
A. As for many modern apps, RBP is licensed on a per device basis: there is
a registration fee per device, but RBP upgrades are no charge. With free upgrades
it's easier to keep up with the latest versions. When you get new computer
equipment, you need to obtain a new passcode from us. As a registered user
you qualify for a discount.
The steps are 1) load RBP on your new equipment and run to check that it's operating acceptably, 2) obtain the new pre-registration number from that device via the game's Help, Registration Numbers pull down menu, 3) send us an order for a secondary copy, and specify the pre-registration number from the device with the new equiment, 4) with your order, include enough information so we can find you in our database (approximately when you last registered and what your email address was at that time, or if your order was sent via conventional mail, what your zip code was).
|Q. I'd like to run RBP on my second device or hard disk partition, but the passcode doesn't work.||A. Each needs its own registration. To loyal customers we offer additional registrations at a discount. Order a secondary copy.|
|Q. I deleted my registered RBP from one computer and want to run it on another.||A. Registrations are bound to a particular computer. But we offer additional registrations for your computers at a discount. Order a recovery copy.|
|Q. Is my "invalid passcode" related to program versions?||A. Register the version you want to be using. If you want to upgrade to the current version, do so before sending us the pre-registration number, and verify the version operates as you wish. Do not change RBP versions between when you obtain the pre-registration number and when you enter the passcode we supply otherwise you may render your passcode invalid! If you do by mistake, run the version of RBP from which you had obtained the pre-registration number you sent us and enter the passcode into it. If you used the automated upgrade, you will find the older version(s) of RBP.EXE renamed with a version number (such as RBP358.EXE) in the same folder as the current RBP. If you do not have the older version, you can order a secondary registration (discounted price, see an order form) for the current version.|
|Q. Can I still register RBP version 3.5.x or older?||A. Existing customers may do so, not new customers. To avoid order processing delay, new customers must upgrade to the current version before sending us the pre-registration number it shows on the primary computer on which they want to use the program. All current pre-registration numbers include prefix letters PC or QC.|
|Q. How do I upgrade to the newest / current version?||A. The easiest way to upgrade from version 3.x is via the automated method: run RBP and choose the File, Download Update pull-down menu. If you experience trouble, or prefer the manual update method, download RBP (from the main RBP page) and install a new copy to replace the old. As long as you keep all the RBP related files in the same subdirectory/folder, your registration will be maintained.|
|Q. I downloaded RBP from a site other than yours. Is that OK?||A. We recommend against it because too often other sites add malware, spyware or even viruses to downloads after luring you in with a claim of free stuff. You can get a free trial with the game download right from our official site. Even if an alternate site is honest, they might supply you an older version. You can get the latest and greatest by downloading from our RailGameFans site.|
|Q. Norton won't let me install or run RBP.||A. That's Norton Antivirus being overzealous. We recommend reporting the trouble to them. Until they address the problem, if you downloaded RBP.EXE from RailGameFans.com you can get around the limitation by renaming RBP.EXE to, say, RAILBARON.EXE. Note that such renaming will prevent you from using RBP's File, Download Update feature to obtain new versions, but in that case you can download new versions manually.|
|Q. My system crashed and I had to reinstall Windows. The process took my RBP registration with it.||A. For those covered by a Support Plan each full-price (i.e. non-secondary, non-recovery) registration is entitled to one free "recovery registration" to handle such lost registrations. Once you get your computer working, reinstall RBP and email us the pre-registration number from the program. We'll reply with your new passcode. Such free recovery registrations are limited to one lifetime, and cannot be used until 30 or more days after our receipt of a paid registration.|
|Q. I lost my registration yet again! How can I preserve it?||A. If you lose your registration, and have already consumed your one free "recovery registration", a discounted registration fee will apply to re-register. To prevent this from happening in the future, back up the directory in which you installed RBP. If you don't have a proper backup, order a recovery copy.|
|Q. Can I upgrade my version of Windows without losing my RBP registration?||A. It should be possible, but might fail. Microsoft doesn't worry much about being careful to not clobber non-Microsoft applications. Some people have upgraded without losing their RBP registration, others have not. If you lose your registration in this manner, you can get another as described for the "Windows reinstallation" question.|
|Q. I frequently wipe clean and rebuild my hard disk contents from scratch...||A. That's not a good computer on which to register RBP because you'd be trashing your registration each time. In such situations we recommend the Pro Support Plan because it gives you free recovery registrations; without it you can purchase recovery registrations individually.|
|Q. I'm reluctant to upgrade because of bad experiences with other software packages.||A. We know what you mean, sometimes we prefer an older version! Here's what to do: 1) rename your existing RBP.EXE game program something else, such as RBP25.EXE, 2) download the latest version, 3) install it. After you try it, if you don't like it, simply delete the new RBP.EXE, and rename the old one back.|
|Q. Can I get an upgrade sent to me on CD?||A. Yes. RBP upgrades are free, but a Shipping/Handling fee applies. See the order form for the S/H cost. Simply write in the order form's margins or in your email that you want an upgrade. Note that the contents of the disc we will send you are EXACTLY the same as what you can download freely from our site. Consequently, a CD copy is useful only if you have trouble downloading, or if you believe the CD has some sort of collector value.|
|Q. I lost the maps you sent me previously. Can I get a replacement on disc?||A. Yes, order a map refresh. See the services order form to determine the costs. Simply write in the order form's margins or in your email which maps need replacing.|
|Q. How do I get Support Plan coverage?||A. One year (12 months) of Support Plan coverage is currently packaged with initial registrations, or 3 months for secondary and recovery registrations paid after the initial; those 3 months are doubled to 6 if Support Plan coverage has not expired at time of order. The coverage period begins upon our receipt of your paid order or our supply of a free recovery registration passcode to you, whichever comes first. Free recovery registrations do not extend a Support Plan coverage period.|
|Q. How do I renew/extend a Support Plan?||A. A 12-month coverage renewal/extension is presently $25. To obtain it, order via Paypal, or via mail.|
|Q. What does a Support Plan include?||A. With a product's Support Plan you get free product technical support via email, one free recovery passcode as described above, and free product new version upgrades. A Support Plan does not include assistance with third-party products, beyond what is in the FAQs, since there exist too many versions of them for us to feel qualified to supply proper answers. Without a Support Plan if you encounter trouble you will need to rely on the FAQs at this site, or pay for support. Paid assistance via email is available for a fee as shown on the services order form.|
|Q. How do I get tech support?||A. For registrations convered by a Support Plan, free product support is available via email to email@example.com. If you are reporting a game operation problem, be sure to detail the steps needed to reproduce the problem here. If the problem occurs only during a match, to your email attach a saved game along with directions on how we can see the problem occur. Without those, it is unlikely we will be able to assist. Instructions for obtaining saved games can be found in the Game Operation section below. Screen shots are usually not helpful so do not send any unless requested. We cannot assist with issues in third-party products (operating systems, firewalls, routers, etc.) so for those products we recommend you contact their manufacturer.|
|Q. Can I get live support via telephone?||A. In response to gamer request that we emphasize automation, we've arranged to provide free tech support via email, and this is what most people use. However, limited live tech support via telephone continues to be available. To obtain telephonic support first order the amount of time you want via our Paypal shopping cart or mail payment with a services order form; voice mail messages lacking this will not be returned. Though we will try our best, we cannot guarantee we will be able to resolve the issue(s) you discuss. It is unlikely we can resolve issues in third-party products (operating systems, firewalls, routers, etc.) so for those products we recommend you contact their manufacturer.|
|Q. How do I extend Support Plan coverage?||A. To extend Support Plan coverage use the services order form. If your payment for a Support Plan is received by us before your current plan expires, the fee covers a 12-month extension. If you purchase a Support Plan while without a current one (such as after your plan has expired), the fee is the same but the coverage period is reduced to 6 months.|
|Q. Does a paid secondary or recovery registration extend Support Plan coverage?||A. Yes, but only to the extent not already covered by an existing Support Plan. For example, if your existing Support Plan expires August 1 but on July 1 you pay for a recovery registration your Support Plan coverage of the product is extended from the date of that purchase (July 1).|
|Q. How else can I extend my RBP Support Plan coverage?||A. Introduce your friends and family to the game! Send new customers our way and we'll extend your coverage by 3 months for each such referral. Instruct the person to enter your name in the "Referred by (if any)" box near the bottom of their order form when they place their RBP registration order. Note that to qualify for this free extension you must have active, non-expired Support Plan coverage. If your coverage has expired don't dismay, you can get the same free extension if we receive 2 referrals as described above within 30 days of each other.|
|Q. Can I continue to use my registered game without Support Plan coverage?||A. Sure, a registration is good for the life of the hardware. Many people have continued to enjoy our software for decades. Be sure to back up your registration as described elsewhere.|
|Q. I'm a power user and want a high level of support and software.||A. By customer request, for serious gamers we offer a Pro Support Plan: pre-pay for 6 hours of our expert, live telephone support at a 30% discount, and you will also receive a free RBP software registration transfer to a new compatible device, a free copy of each new RBP map we release, free RBP recovery passcodes (up to 1 per month), free map refreshes (up to 1 per month) and free live telephone support. Separately these cost more than $1700 per year, but added to your registration as the Pro Support Plan they cost only $999. Long-term serious gamers can sign up for 10 years of such coverage for 50% off, a one-time $4995 fee. A separate, equivalent Pro Support Plan is available for devoted map developers using RBPEdit. For decades our tech support has been ranked by customers to be among the best in the industry, and the Pro Support Plan gives you direct access to our software developers, something few companies offer at any price. This is intended only for gamers who desire the best.|
|Q. During game play how do I...?||A. The in-game help has game play instructions. To view the help press F1, or click the Help button/text where displayed.|
|Q. Why won't RBP let me play on an alternate map?||A. First, note that RBP requires registration before you can play on alternate maps. You must keep all your alternate maps (.RBM files) in the same folder/subdirectory as the RBP.EXE program.|
|Q. How do I get to an alternate map?||A. Inside RBP, use the File, Load Alt Map menu, and choose the map you want to play. If a map does not appear in the list, it's probably because you have not copied the map's .RBM file into the same folder/subdirectory as your RBP.EXE program.|
|Q. Why do I get the message "When preparing to load images and sounds for use with this map, RBP found existing files such as USARR8.BMP. Do you want to delete these file(s) and use the new ones now?"?||A. This message appears if you run RBP while temporary multimedia files still remain on your computer from a prior use of the game. The most common cause of this is a crash during RBP's prior use. In that case, you can safely answer Yes to this message.|
|Q. RBP displayed an unusual/unexpected message or crashed (stopped running) mid-way through the game. What's the problem?||
A. Based on the total number of downloads and usage, millions of games have been
played to completion with RBP so far. Here are assorted things you can
try to resolve the problem:
|Q. I want it to run on my current computer!||A. RBP works fine on the vast majority of computers. If the steps above do not resolve the problem on your computer, the cause is some unusual configuration or conflicting software on it. It is not economically practical for us to remotely track down such a cause. If you are serious about us doing so, we can help if you are willing to pay labor and expenses (contact us). Since the average such fee can quickly exceed $1000, it is usually cheaper to simply buy a new computer. Alternatively, you might hire an inexpensive local consultant, such as one from Geek Squad.|
|Q. Windows reports that RBP caused an error in module xxx... at yyy...||A. That's Microsoft speak for "RBP revealed that a bug exists" in that software module (probably a component of Windows). You can report the problem to the maker of that module, but don't hold your breath waiting for them to fix it.|
|Q. Are there any bugs in RBP?||A. We know of no repeatable defects in the software's operation. RBP is as "bug free as can be" because we promptly fix any problems discovered in the current version. Despite thousands of users and millions of games played, only about one bug per year is reported. We discover and repair the majority of problems via in-house testing long before you might encounter them. Despite this ongoing effort, it's likely some remain hiding within the software, but of course we can only fix those that are reported and repeatable.|
|Q. The program doesn't crash, but does not seem to operate right.||
A. Retrace your steps, and if the problem keeps occurring, send us a list of
the minimum steps that we need to reproduce it here. If those step replicate
the problem here, we can almost certainly fix it. If the steps you provide work
properly here, generally we cannot do anything to address it, and it gets
chalked up to some unknown difference from the norm of your configuration.
Typically it is useful to send us a saved game to demo a problem you observe. Reload the saved game and retrace your steps. If the problem is repeatable, send us the game saved at a point immediately before the failure, plus the list of the steps and we'll be happy to look into it.
If you do not follow the above before sending a report, we'll likely be unable to assist beyond directing you to this or another FAQ.
|Q. How can I send you a saved game after the program crashed?||A. True crashes (program execution ends unexpectedly) are exceedingly rare. If you experience crashes, restart RBP and enable the "AutoSave before every turn" feature in the Game Options window, then play a game. If the program crashes, the state of the game just before the crash will be preserved in the files by the name AUTOSAV#.RBx (where # is a number from 1 to 6, and x is either G or H). The AUTOSAV1 file was saved just before the first player's most recent turn, the AUTOSAV2 file was saved just before the second player's most recent turn, etc. Restart RBP, and open the newest AUTOSAV# game file (i.e. the one that corresponds to the player whose turn it was when the program crashed). Try to resume playing. If the program crashes immediately, you have found a repeatable bug. Send us that AUTOSAV#.RBG and AUTOSAV#.RBH file with a description of what error messages you received. If we can duplicate the problem here, we can almost certainly fix it. This process, while a bit tedious, is important because without a saved game with which to reproduce the problem here, we almost certainly can't fix it.|
|Q. When I double-click on a saved game, I'd like RBP to start and open that game.||A. Create what is known as a "file association". In RBP (version 3.6.3 and later) use the File, Create File Association menu. Or, if you prefer to set it up manually, you need to create a file association in Windows between .RBZ saved game files and the RBP.EXE game. Exactly how to do this varies based on your operating system version. Here's how to in Windows XP.|
|Q. I obtained an alternate map, but it lacks RR pictures and sounds!||A. Many, but not all, alternate maps have optional multimedia add-ons. When you order maps from us, we do NOT ship add-ons with it. You can download free add-ons from the multimedia page.|
|Q. I'd like to suggest a new feature for or improvement to the software.||A. Sure, send it to firstname.lastname@example.org. Many of RBP's features had their origin in ideas suggested by users. Obviously, we can't guarantee your suggestion will be added, but we'll consider it. Lawyer-speak: Note that suggestions received become the property of Intersystem Concepts, Inc.|
|Play by Email - Pbem|
|Q. How do I play Rail Baron by email?||A. Starting with version 3.4, RBP automates the Play by email process. For each human player in a match, you input an email address. During play, RBP sends a copy of the match to the person when it is their turn. See the details in the Play by email topic of the in-game help.|
|Q. What email settings do I enter into the game?||A. In the game, choose File, Display Settings and in the Play by Email panel enter the same settings you would in an email program like Thunderbird. Contact your email service provider if you need to know what settings they require for Simple Mail Transfer Protocol (SMTP).|
|Q. How can I find more people for Pbem?||A. Feel free to send a "looking for Pbem opponents" message to the members of the RailGameFans group at Groups.io|
|Q. Gmail (or another provider) won't let me send Pbem any longer.||
A. Providers have been reducing services to combat spam. Note you can still receive
Pbem at your gmail account, and thus you only need an alternate way to send Pbem.
Check if you can send email via your ISP, and if so,
determine its SMTP Mail Server, Username, Password, and SMTP Port Number
so you can enter them into RBP (via the matching fields in File, Display Settings).
If you do this, you will still enter your usual gmail address in the My Email Address(es)
field of File, Display Settings, and as your email address when starting a Pbem match.
Alternatively, starting with RBP version 3.8.9, you can choose a manual Pbem sending mode. This lets you send Pbem via your local email client (such as Thunderbird) or a remote one like Gmail. See the game's help topics for instructions.
|Q. During the Pbem mailing process I get error 2147220975.||A. That can happen if you incorrectly entered into RBP's Pbem settings the password of your email account. Some report McAfee virus protection can cause this problem too. Some email providers require that you visit their site to enable third-party emails.|
|Q. My regular email service doesn't work, help!||
A. Use a free Yahoo email acccount instead. When we've tested Yahoo it works with RBP's Pbem,
but you should try it yourself to be sure Yahoo has not made changes that interfere.
If you do not already have an account there
visit Yahoo's site and register.
Once you have a Yahoo email account, inform RBP of your info as follows:
If you prefer the incoming Pbem attachments to instead arrive in your regular (non-Yahoo) email box, when setting up the Pbem match and RBP asks to "Enter/confirm email address" simply specify your regular email address.
|Q. I can't get yahoo to work.||
A. Starting with RBP version 3.8.9, you can choose a manual Pbem sending mode. This lets you send Pbem via your local email client (such as Thunderbird) or a remote one like Gmail. It works with all known email systems. See the game's help topics for instructions.
|Q. I'm still having trouble!||
A. If you have no working email for sending Pbem, for registered game users who maintain a Support Plan with us, we have arranged a way for you to send Pbem for RBP gaming purposes. You will still need an email address of your own at which to receive Pbem. Continued use of our Pbem service requires that all who send Pbem via it pay to keep a Support Plan active, update to the latest version of RBP whenever one becomes available, and allow us to periodically receive a copy of your game. After you sign up for a Support Plan and have upgraded to the latest game version, contact us for instructions on how to use the Pbem sending feature.
|Windows Vista / 7 / 8 / 10 / 11|
|Q. I'm seeing a security warning the first time I use the program.||A. That's to be expected and is simply Windows alerting you that you are running a new program.|
|Q. The game's text is blurry.||A. This is a known problem with newer versions of Windows. Since this is an operating system problem, you can find many solutions online. Here is one that works for us: Right click on the game's desktop icon (or file name in Explorer), choose Properties, select the Compatibilities tab, click Change High DPI settings, enable the checkbox "Use this setting to fix scaling problems...", and enable the checkbox "Override high DPI scaling behavior..." for Application.|
|Q. I'm having trouble with setup or entering my passcode, such as getting Error 75. I'm using Windows 8.||
A. If you are using Windows version after XP, here are some tips:
If RBP will not display your pre-registration number, this is because you do not have the latest version of RBP or are not running it in Administrator mode.
|Q. How do I play on my smartphone?||A. Microsoft says you can with Windows 10 and 11.|
|Q. Does RBP work in 64-bit versions of Windows?||A. It works fine for us, but some people report problems with other similar apps. If you have trouble, 1) install RBP into a folder within "Program Files (x86)", and 2) try running RBP in a 32-bit compatibility mode.|
|Q. When using help I get a "Navigation to the webpage was canceled", or "The address is not valid", or "Internet Explorer restricted this webpage..." or "Why can't I get help from this program?" message.||A. Windows Vista/7/8/10/11 have bugs/quirks/issues handling help systems of RBP version 3.6 and older. Upgrade to RBP 3.7 or later which solves this by using its own built-in help system.|
|Q. RBP asks me if my operating system is Windows Vista or newer and then exits. It says Registration problem code A52. What gives?||
A. Here are some tips:
|Q. What about old versions of RBP?||A. RBP versions 1.x and 2.x are 16-bit applications, and thus Windows Vista and newer are not natively compatible with them. You might try upgrading to RBP 3.x which is a 32-bit application.|
|Install / Hardware / Internet Issues|
|Q. Does RBP work with a Windows tablet?||
A. RBP supports touch-based interfaces. The Microsoft Surface Pro tablet released
in 2013 runs RBP (photo). We recommend RBP version 3.6.6 or later
because we have tuned it up for touch interfaces.
When using tablets, or any touch device and/or small display, we recommend the following:
|Q. Can I run RBP on an iPad?||A. We've not tried it ourselves, but users report success on iPad/iOS and Android devices via Windows Access. There's an easy way to check any hardware for compatibility: try the free trial download. If it's the tablet form-factor you seek, RBP runs on Windows tablets such as the Surface Pro.|
|Q. Can I run RBP on a Mac, or within Android, or Linux?||A. RBP is a well-behaved program that operates on almost any computing device made since 2010. For non-Windows devices, RBP typically runs fine within Windows emulation software for their operating systems such as Parallels or VMware Fusion for the Mac, Wine for Linux, and Windows Access for iOS and Android. Note: for non-Windows environments, you will likely need to download Microsoft's VBRUN60.EXE (approx. 1000k) and run it to install support files needed by the game. Creating native versions of RBP for other platforms are expensive undertakings; if you are interested in doing or funding such, contact us with your proposal.|
|Q. How can I run RBP within 64-bit Linux Wine?||
A. Howard Bampton kindly shared the following answer:
I had to manually install wine32 (vs. the 64 bit package which was installed).
This command typed in a terminal did the trick (similar ones may be
required for Linux distros that don't use apt).
sudo apt-get install wine32
Folks more comfortable with a GUI can do so (look for a package named something similar to "wine32" or "wine32:i386").
|Q. I get the message "This program is not designed to operate under Double-Byte Character Systems."||
A. DBCS is not compatible with RBP. You can change this Windows setting, if such a change
will not disrupt your use of other programs. How to do so varies by Windows version, but in
general: use the Control Panel, Regional and Language Settings, Advanced, and set
"Language for non-Unicode Programs" to English.
After such a change, if when you try RBP the problem persists, you must delete the RBP.LIC file; RBP.LIC is typically found in the folder that contains the RBP.EXE program, but sometimes Windows puts it in your UserProfile directory.
|Q. When I enter my passcode, I get Error 75.||A. Retry doing so after turning off virus checkers. If you are using Windows Vista you may need to run RBP in Vista Administrator mode while entering your passcode. See Running Windows as Administrator is not enough, you have to run RBP as Administrator; for how to do see Vista info above.|
|Q. I'm getting the messages "A required .DLL file, MSVBVM60.DLL was not found." and "Cannot find file 'C:\RBP\RBPEDIT.EXE' (or one of its components)." or "Cannot find file 'C:\RBP\RBP.EXE' (or one of its components)."||
A. You need to download and install some files RBP needs to operate. Most computers
already have these files. Do this:
Q. I get "Run-time error '372' Failed to load control 'Inet' from msinet.ocx. Your version of
Msinet.ocx may be outdated. Make sure you are using the version of the control that was provided
with your application."|
or "Run-time error 339, Component 'MSINET.OCX' or one of its dependencies not correctly registered: a file is missing or invalid."
A. This is known to occur with versions of Windows internet drivers dated before June 1998; it may
occur in some newer drivers too. You must update the drivers RBP needs to operate. Do this:
Apply Microsoft's cumulative update of Visual Basic 6.0 Runtime Extended Files which includes msinet.ocx
If you are using a 64-bit version of Windows and still have trouble, see this additional information from Microsoft.
Q. I get "Run-time error '372' Failed to load control 'Winsock' from mswinsck.ocx. Your version of
Mswinsck.ocx may be outdated. Make sure you are using the version of the control that was provided
with your application."|
or "Run-time error 339, Component 'MSWINSCK.OCX' or one of its dependencies not correctly registered: a file is missing or invalid."
A. There are several known problems with versions of Microsoft's Winsock drivers dated before October 2008
and in Windows Vista. You must update the drivers RBP needs to operate. Do this:
Apply Microsoft's cumulative update of Visual Basic 6.0 Runtime Extended Files which includes mswinsck.ocx
If you are using a 64-bit version of Windows and still have trouble, see this additional information from Microsoft.
|Q. I get no response when I choose an item from the Web pull-down menu.||A. This is most likely due to missing or old Windows internet drivers on your computer. Update your drivers as described in the answers to the previous 3 questions.|
|Q. Does RBP's Web capability work on my network?||A. It should if your network uses standard IP (Internet protocol) addressing.|
|Q. Can I play via my home network? How?||A. Most likely you can, even if you haven't set up full networking and instead simply have your home computers connected to the same router. When you start an online game, RBP will show the IP address of that router. You employ that address to connect for a game within your local router/network, with each person using their own computer.|
|Q. Can I host Web play on a map others do not have?||A. No, each participant needs to purchase and obtain from us a copy of the map.|
|Q. Two-human-player live matches work fine, but trouble happens with more than two of us.||A. This is a known problem in Windows if your C:\windows\system32\mswinsck.ocx file is old. If your copy of that file is dated before October 10, 2008, you should install a newer one as described above.|
|Q. How do I play over the Web?||
A. You don't need a special server to play, instead your copy of RBP can communicate
directly via the Internet with a copy running on another computer. Basically, you
and your friend(s) all run RBP and decide which person will be GameMaster. The GM
tells his IP address to the others (via phone, instant message, etc.) and they follow
RBP's prompts to connect for play. For details, see the "Web Play" topic in the
When the GM chooses the "Make me GameMaster" option, RBP displays his dot address(es). For play over the Web, the GM should tell opponents his external dot address. For play over a local network, the GM should tell opponents his local dot address. If RBP is not displaying the dot address, the GM can use his web browser to obtain it manually by visiting Web sites such as http://checkip.dyndns.org or http://ipdetect.dnspark.com. Both sites show the external dot address of the visitor; the GM should tell that dot address to the players who are attempting to connect to him for a game.
|Q. My friend and I have been unable to connect for a Web match.||A. If you are unable to connect, (such as connection attempts to the GM timing out), it is likely due to firewalls or other connection inhibitors. Try switching roles: let the other person be the GM of the match. Sometimes simply reversing the communication like this allows the computers to connect. If the problem persists, you probably need to tell your firewall or router to allow the connection (see the next question and answer).|
Q. We think the connection trouble is due to his router acting as a firewall. Help!
Sample router setup screen
IP addresses of
A. To configure your router to allow incoming connections, you need to open ports
3011 and 3012 for use by RBP. The steps below, kindly provided by Rich Shipley,
describe the process for a Linksys router; you may need to adjust them for
"The user name is left blank and the password is 'admin', unless it has been changed. (If that fails, also try admin as user name and leave the password field blank, or enter admin in both fields.)
"To find the web address of the router (this is what you would need to enter in RBP) click the 'Status' tab and find the IP Address in the 'WAN:' section. (Normally you can skip this because RBP shows you your IP Address.)
"Unless the user's computer is set up as a DMZ (usually not a good idea), you will also have to configure the router to forward an IP port to the proper computer in order to accept external connections. To set this up:
"Click the 'Advanced' tab and the 'Forwarding' tab. On some router models, you should click the 'Applications & Gaming' tab instead.
"You then enter the service port of the RPB application (RBP uses ports 3011 and 3012) on the left and the local IP address of the individual computer on the right.
"To find a computer's local IP address you can bring up the command prompt in Windows (Start-Programs-Accessories-Command Prompt) and enter 'ipconfig'. Some OS versions use 'winipcfg' instead. Copy the displayed IP Address into the router's IP Address field. Usually it is similar to that seen in the sample screen shot at left.
"If the user has DHCP enabled, the IP addresses of computers may change once in a while and you might have to adjust the local IP address above."
|Q. I saw error code 10060. Can the connection trouble be due to a software firewall?||
A. If your software-based firewall is the culprit, "Connection is forcefully
rejected" is the most common message seen when a player attempts to connect
to the GM, but you might also see the 10060 "Connection Timed Out". You need
to tell your software firewall to allow RBP to connect.
For example, in Windows Vista do the following: go to your Windows Control Panel, look in the Security area, click "Allow a program through Windows Firewall". This opens the Windows Firewall Settings window, Exceptions tab. In the list of programs, look for Rail Baron, RB Player or RBP (if it is not already in the list, use the "Add program" feature). Enable an exception by clicking RBP's check box.
The general unblocking process is: Start >Control Panel >(Windows) Firewall >Exceptions >Add Program >Add RBP to your list
Some users favor instead using a virtual network such as LogMeIn Hamachi.
|Q. When in the Game Setup window my remote opponents choose "Make me a Player" they get connected as a Spectator instead? What's wrong?||
A. There are two known causes. One way is if the GM starts the match before
all players have connected. When setting up a Web match, the GM must wait with
the Game Setup window open, after there having chosen the "Make me GameMaster"
menu item. Only after all opponents show in the Game Setup window as connected
as "Human, Remote" should the GM then initiate the match via the Match Begin/Resume
menu in the Web window.
The other known cause involves your router. As reported by one user, his router needed a separate line for each port instead of a range between 3011-3012. He had to open 3011 and 3012 on separate lines.
|Q. How can I check that multi-player RBP is working properly?||
A. To check, run two instances of RBP on the same computer and connect
the two for a Web game by using the local dot address 127.0.0.1
This test isolates all network play connection and communcation to within your computer. Internally RBP is processing the match just like it would if the players were at different physical locations. If a failure persists during this test, the trouble likely is in RBP; please tell us the steps needed to recreate the failure here so we can fix it.
Conversely, success of this test (i.e. no trouble) proves the problem you are experiencing lies outside of RBP. Next, if you return to the typical multi-player setup, but the problem recurs, by these steps you have isolated the trouble to the configuration of your router, firewalls, other items that control/permit access to your computer, or the interference/malfunction of third-party software. There exist too many brands and versions for us to know the details of all of them and be able to competently help you, so for assistance, consult online references and the corresponding third-party manufacturers.
If you can't unblock your computer for Web play, consider using RBP's Play-by-email feature instead, which is less subject to firewalls.
|Q. Any other "gotchas" to watch out for?||
A. Some routers periodically change the local address, for example
192.168.1.100 the next day becomes 192.168.1.101. This unannounced
change can render useless the local IP address for which you previously
had opened ports. If player have trouble connecting to the GM, the GM
should verify that the local address RBP shows remains the one for which
he had opened router ports.
If you want to check the status of your cable modem, via a browser view http://192.168.100.1.
|Q. I get error 75 or 76 and a message about REMOTEGM.RBZ when I try to play an Internet game. What's wrong?||A. Your temporary file path is set wrong or employs non-8.3 format names. One way to fix it is to go to RBP's File, Program Settings window and change the "AutoSave and temp file location" setting to the root directory of any drive.|
|Q. I tried to GM a Web game on my Mac with Virtual PC, but received "Error 76". Can that be fixed?||
A. This problem was discovered by Chuck Weinstock, who also found a
solution when using direct network connections. He writes:
"After much trial and error and with a little help from others, I discovered that you need to do the following to get it to work.
1. Turn off 'Shared IP' in the Virtual PC preferences.
|Q. Will you create a version of RBP specifically for the Mac, iPad or device with another operating system?||A. RBP already runs on a Mac via emulators like Parallels, as well as on tablets that run Windows such as the Samsung Galaxy and Microsoft Surface, plus under Linux via Wine. Developing for other platforms is a significant doing, and so far no one has wanted to fund such a project either via money or effort. If you wish to facilitate the project, such as by licensing our technology, contact us (serious inquiries only, please). In the meantime, consider something like SplashTop to access RBP remotely.|
|Q. When I choose File, Edit Map I get an "Invalid picture" message.||A. This occurs in some older versions of Windows and appears to be related to overzealous Windows security. The workraround is to start the map editor RBPEdit.exe directly rather than from RBP.|
|Q. During a game, the map replots oddly, and sometimes only shows one player's RR network. Is something wrong?||A. Nope, that's the "Auto RRs" feature working as intended. What version 2 is doing is showing you a player's network after he purchases a RR. It allows the image to linger longer than version 1.x did. We made this change because version 2 is so much faster, we found that the AI's RR purchases were flashing by too quickly. When it becomes your turn again, RBP will replot and show all RRs. If you dislike this feature, you can disable it: go to the Display Settings window and un-check the "Auto rail display" checkbox. Also, in the map window, change the drop-down menu near the upper left from "Auto rails" to "All".|
|Q. In the Map Settings window, for Name Length when I select 'full names', the full names don't show up until I manually widen the RR list using the map-resize box. Why isn't the width automatically adjusted when I choose full names?||A. The majority opinion of the play testers was that the map always deserves higher priority in this case. To manually resize the RR list, drag the resize icon at the lower-left corner of the map.|
|Q. The dashed and dotted Rail Draw Styles work only when Thin or Medium line thickness is selected. Why?||A. This feature works on some computers, but not others due to a bug in the Windows display drivers.|
|Q. What is the "Finder #" along the left edge of the window above the Cash box?||A. That's mainly for debugging. During a game, each time RBP looks for a good route, it uses a series of AI trip finders. A number representing the trip finder that found the best route is displayed here.|
|Q. How can I maximize the speed of map scrolling and display?||A. In the Display Settings window, for RR draw thickness, choose Thin. Also, try disabling the background bitmap as doing so improves display speed on certain computers.|
|Q. That colorful map background is hard on my eyes. Can I get rid of it?||A. You can disable the "map bgnd image" via RBP's Display Settings window. Note also that some maps have multiple background images available; a list will be displayed in the Map Settings window.|
|Q. The colors in the map background look very strange on one computer, but not on another. Why?||A. If your computer's display is set to 256-color (8-bit) mode, some graphical items will have unusual colors. Exit the game, reconfigure your copy of Windows to employ more than 256 colors, and then retry. If that fails, contact your computer's manufacturer to obtain a display driver update, which may contain bug fixes. Or, turn off the "map bgnd image" entirely via RBP's Display Settings window.|
|Q. The box that normally shows the RR heralds (logos) is mostly black. Why?||A. This is because Windows needs to display the (normally) color image in a monochrome (black and white) form, but is unable to convert it properly. This can occur if your display is set to 256-color mode and the map background image is enabled. You can either 1) change your Windows display mode to more than 256 colors, or 2) turn off the "map bgnd image" entirely via the Display Settings window.|
|Q. Why are the pricing / terms / designs / etc. the way they are?||A. The general answer is that all elements reflect the requests of the majority of train gamers. Things are the way they are because that's what gamers say they want. Gamers are a diverse group: something that may seem unusual to one is preferred by another. If you want something else, tell us, and if it garners enough support from others we will study making it happen.|
|Q. Has RBP been rated by the ESRB?||A. No, it has not. We consider RBP to be a family game: both it and all game maps created by ICI (that's us) are suitable for play by all ages. However please note that maps created by others may contain content unsuitable for younger players, for example, drug references. Also, RBP allows for online Web play, and participants in such an online match can send text messages to each other. If you have concerns, use only maps designed by ICI and avoid use of RBP's online Web play feature.|
|Q. The USB map did not come with a colorful background. Can I get one?||A. You can use the map background image from the USA map. Here's how: 1) uncompress USABGND.BMZ (it's a .ZIP file) to get USABGND.BMP, 2) copy USABGND.BMP to USBBGND.BMP, and 3) (optional) ZIP compress USBBGND.BMP to USBBGND.BMZ. The previous directions posted here for doing this were outdated.|
|Q. Can I add sounds to the game?||A. You can do so with the RBNYC map. These are authentic NYC subway train and bus sounds that were recorded over the past 40 years by a Transit Authority employee. You can download them free from the multimedia page.|
|Q. How come I can't win? RBP's gotta be cheating...||A. We hear this comment surprisingly often, and well, we have to admit, we find it rather amusing because we know the AI does not cheat. Yes, it may be tough to beat, but the random elements in the game (dice and destinations) are not 'fixed' in any way. To make the game easier to win, use fewer players, and set their skill level to Avg or lower. Also, note that while the various suggestion features in the software (suggest a route, RR purchase advice, etc.) are helpful, if you always accept their advice, you'll be playing no better than the AI. You need to think differently (i.e. better) than the AI to win. As a last resort, make all your AI opponents the IA Newby type...he purchases RRs randomly and is quite easy to trounce.|
|Q. Can I get paper copies of an alternate map to play on?||A. Yes, some paper (i.e. board game format) maps are available. See the alternate maps page.|
|Q. Can I be notified of new items?||A. The best way to get news about the Rail Baron® game is via the RailGameFans® mailing list / user group. The group is operated by Groups.io. To join, visit the link.|
Almost all questions already have an answer in the FAQs. For those that do not, with Support Plan coverage you can get free tech support from us via email. Live support via telephone is available only on a paid basis as described above.
Rail Baron and RB Player are Trademarks of Intersystem Concepts, Inc.